Visitors have the capability to continue conversations they initiated via the widget over email. They can now reply straight from their email, and they will receive messages sent from the platform via email as well, ensuring they never miss one.
Previously it hasn't always been clear which chatbot will handle conversations for a given widget. We've listened to your feedback, and we now show which chatbot is assigned to your widgets on the new summary page. We also show which data source your assigned chatbot has access to, along with their status, to make it easier to understand chatbot behaviour when testing.
We're working on seamless email integration with Algomo - soon you'll be able to send and receive emails using your corporate email address, and all messages will be part of the conversation thread. Your customers will also be able to initiate conversations through email too.
With native email support, threaded emails become a first class citizen in Algomo, and unlock the potential for integration with email ticketing plugins (such as Salesforce and HubSpot).
Following on from last week's update, we're excited to announce our roadmap for AI tools:
You'll soon be able to specify working hours for your organisation, making it clear to your customers when they can expect a reply from a human.
The chatbot behaviour will be customisable too, for example you'll be able to: