AI Chatbot
Our AI-powered chatbot instantly answers up to 85% of repetitive questions, providing trusted and accurate responses that reduce your team's ticket volume on the spot.
AI Agents that reason, plan and execute
Step up from regular chatbots to our AI agents. Equipped with advanced understanding and dynamic decision-making abilities, they interact with precision and personalization. These agents excel at understanding intention, navigating complex inquiries, and delivering solutions tailored to individual needs, similar to how humans would solve a problem.
Live Chat with Human + AI
Algomo's AI agents can autonomously answer questions and escalate complex issues to human agents, ensuring a seamless service experience.
You can use AI to define escalation reasons so that your team only handles high value inquiries e.g. 'Escalate when order not delivered and customer is frustrated'
Learns from your content, uses your APIs
Add content from your website, helpdesk, files, pdfs, Questions & Answers, and connect an with multiple cloud services like google drive, notion, dropbox . Integrate with your internal systems, whether this is live hotel availability or online store orders, or any real-time data source to solve specific, personalised and timely customer inquiries.
Co-Pilot Mode
Use our AI on copilot mode right into your helpdesk, where it can draft reply messages, bring you the relevant tools and content so that you can resolve any inquiry faster and better.
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Challenge
Nina Care is a platform where parents, au pairs & babysitters can find their perfect match. Nina Care have had tremendous growth, but their support setup didn’t follow the rapid growth the company had. The team was overwhelmed by customer support enquiries over email and they wanted to speed up their response times as well as offer their users the option to self-serve.
Solution
The team decided to try Algomo to help them tackle these challenges. Some of the things that stood out to them about the platform were its automation capabilities, as well as the AI's natural and conversational approach - many times customers will think they are speaking to a real human!
Results
96% of customer queries completely automated
95% of chatbot answers rated as good by visitors
Challenge
Basenode is an invoicing and accounting platform tailored for Web3 freelancers and companies. As a company operating within the financial and Web3 sectors, Basenode wanted to find a trustworthy AI customer service solution to do both lead generation for prospective customers as well as to serve existing customers.
Solution
To tackle the trustworthiness issue, Algomo developed specialized AI in collaboration with NatWest—one of the UK's largest banks—and the universities of Edinburgh and Essex. This AI is designed specifically to minimize errors and "hallucinations" (instances where the AI generates incorrect or fabricated information). Basenode made use of the platform and installed it on their website.
Results
AI Automation Rate: 85% of user queries automated witout the need of a human representative.
Al Chatbot features
Messenger Features
- Product Carousel
- Attachment of documents and file sharing
- Rich messages with links
- Chat ratings
- Agent profiles
- Agent availability
- Multilingual messenger
- Customisable
Respond from different channels
- Respond from email
- Respond from Slack
- Respond from Hubspot
- Respond from Salesforce
- Respond from CRM
Customizable
- Rename your bot
- Adjust personality
- Customize chatbot icon
- Handoff to support teams
- Configure multiple chatbots
- Integrates with all your channels
- Copilot mode