Flexible plans that grow with you

The work the agent does, counted in credits. A conversation it helped with, a workflow it ran, a lookup it made, tokens a custom agent used: each draws a few credits from one balance, and your plan decides how many credits you get a month. You are not billed per person and there is no fee when something converts, though a plan does cap how many people can use it.

Our unit of agent work. A useful conversation is five credits, a workflow step that reaches outside your site is a hundredth of one, a knowledge base lookup the same, an enrichment lookup is somewhere between one and seven, and custom-agent tokens convert at a rate per model. The full pricing list above has every number.

Five credits once it goes somewhere, and five more for every further ten replies, so a conversation that is settled in a handful of messages is five whatever happened in it: a meeting booked, a person taking over. Tools the agent ran and knowledge base pages it read are counted on their own, at the rates in the pricing list. When the conversation closes, a language model reads it alongside a record of what actually ran and decides whether the visitor was helped. A hello that goes nowhere costs nothing, and so does a dead end.

A language model, following our definition rather than anything the agent can be instructed to say. You see its verdict and its reasoning on every conversation, and you can contest one. Your own drafts, previews and test threads draw on a separate test balance, 200 credits a month on Free and 1,000 on Business, and never touch your plan's credits.

The usage page shows your balance and breaks it down by what drew it and by which agent or workflow did the drawing. So if one expensive custom agent is eating the budget, you will see that in a glance, not at the end of the month.

Not on its own. Traffic never bills you: only a renewal does, and every renewal is one you ask for. A busy week burns credits faster, and what happens next is your choice: renew now, or move up a rung, and the next month starts today with its credits on top of what is left; or do nothing and the agent pauses at zero until the month turns. Nothing renews on its own. Every charge is the amount you picked, and nothing is ever added to it: no overage, no top-ups, no surprise invoice.

We tell you at 80% and again at 100%, in the app and by email. At zero the agent pauses and the widget quietly comes off your site, rather than sitting there broken. From there you renew now, or upgrade, and the next month starts at once with its credits landing on top of what was left, under the same ceiling. You cannot buy extra credits, and there is never an overage invoice.

Yes, on every plan. What you do not spend stays with you from one month to the next, and from one year to the next. The limit is size: your balance can hold up to 40% more than your plan's monthly credits, so a 2,000-credit plan tops out at 2,800 and Free tops out at 140. At the ceiling a renewal fills you to it rather than past it.

They come with you. An annual plan buys the year's credits up front, and the same rule sets the ceiling: 40% above the annual quota rather than above a month's. So whatever you had left on the monthly plan carries into a balance with a great deal more room in it, and a light last month before you switch costs you nothing.

Yes, and the credits you had left come with you either way. Raising it happens right away: you pay the new amount today and your month restarts today, on a bigger plan with a bigger ceiling. Lowering it applies from your next renewal. One thing to know before you go down: the ceiling is always 40% above whatever plan you are on now, so a smaller plan means a smaller buffer, and a balance above the new ceiling is trimmed to it. Nothing is prorated and nothing is taken away mid-month.

No. The agent does its own integration work. That is rather the point of it.

For room, and for two things Free does not do. Free runs the whole agent on your own site, on a hundred credits a month. Business is for a live site: more credits, a bigger balance to bank them in, and up to five users on it. The two additions are connecting systems behind a login and escalation routing to your team, both of which we set up with you. Enterprise is where the controls start: SSO, retention, a security review, and as many users and agents as you need.

One on Free, up to five on Business. If your team is bigger than that, talk to us about Enterprise, which sets the number with you and is also where roles, SSO and retention controls live.

One site, one agent, one set of settings. Free and Business each get one. Enterprise gets several, and can also run several agents inside one workspace, for a site that needs a support agent and a sales agent side by side.

After 14 days without a single visitor conversation or agent run, it is deleted, agent and all. A widget on a live site keeps itself alive without you doing anything. Read the rule with the pause, though: a paused account is a quiet one, so a Free site that spends its hundred credits in the first days of the month can go quiet for longer than a fortnight and be deleted before the month turns. If the agent is doing enough work to run out early, it has earned $50 a month. Paid plans are never deleted for being quiet.

No. Free and Business are self-serve, monthly, and you can cancel whenever you like. Enterprise has annual contracts for the companies that want them.

You keep your remaining credits until the end of the month you paid for. After that the account drops to Free, and the Free ceiling applies to the balance from then on: 140 credits, so anything above that is trimmed. Worth spending the balance down before you go.