Flexible plans that grow with you

The work the agent does, counted in credits. A conversation it helped with, a workflow it ran, a lookup it made, tokens a custom agent used: each draws a few credits from one balance, and your plan decides how many credits you get a month. You are not billed per person and there is no fee when something converts, though a plan does cap how many people can use it.

Our unit of agent work. A useful conversation is five credits, a workflow run is a tenth of one, an enrichment lookup is somewhere between one and seven, and custom-agent tokens convert at a rate per model. The full pricing list above has every number.

Once per conversation, and only if it went somewhere. It does not matter how much the agent did in between: looked things up, ran a tool, booked a meeting, handed over to a person. When the conversation closes, a language model reads it alongside a record of what actually ran and decides whether the visitor was helped. A hello that goes nowhere costs nothing, and so does a dead end.

A language model, following our definition rather than anything the agent can be instructed to say. You see its verdict and its reasoning on every conversation, and you can contest one. If a visitor comes back to the same conversation because the answer did not hold, we reverse the charge. Your own drafts, previews and test threads cost nothing on any plan, and never touch your credits.

The usage page shows your balance and breaks it down by what drew it and by which agent or workflow did the drawing. So if one expensive custom agent is eating the budget, you will see that in a glance, not at the end of the month.

Not on its own. Traffic never bills you: only a renewal does, and every renewal is one you set up or ask for. A busy week burns credits faster, and what happens next is your choice. Auto-renew starts the next month early when your balance reaches the threshold you set, which does mean a busy month can hold more than one renewal. Or you renew by hand, on the day you decide. Or you turn both off and the agent pauses at zero until the month turns. Every charge is the amount you picked, and nothing is ever added to it: no overage, no top-ups, no surprise invoice.

With auto-renew on, you do not get there: when your balance falls to the threshold you set, at most 40% of your plan, the next month is billed and its credits land on top of what is left. The two numbers are the same 40% on purpose, so a renewal at the threshold fills you exactly to your ceiling and nothing is wasted. With auto-renew off, we tell you at 80% and again at 100%, in the app and by email. At zero the agent pauses and the widget quietly comes off your site, rather than sitting there broken. You cannot buy extra credits, and there is never an overage invoice.

On a paid plan, yes, and they do not expire. What you do not spend stays with you from one month to the next, and from one year to the next. The limit is not time, it is size: your balance can hold up to 40% more than your plan's monthly credits, so a 2,000-credit plan tops out at 2,800. At the ceiling a renewal fills you to it rather than past it. Free is the exception: its hundred credits are for that month, they do not roll over, and the balance never goes above the hundred.

They come with you. An annual plan buys the year's credits up front, and the same rule sets the ceiling: 40% above the annual quota rather than above a month's. So whatever you had left on the monthly plan carries into a balance with a great deal more room in it, and a light last month before you switch costs you nothing.

Yes, and the credits you had left come with you either way. Raising it happens right away: you pay the new amount today and your month restarts today, on a bigger plan with a bigger ceiling. Lowering it applies from your next renewal. One thing to know before you go down: the ceiling is always 40% above whatever plan you are on now, so a smaller plan means a smaller buffer, and a balance above the new ceiling is trimmed to it. Nothing is prorated and nothing is taken away mid-month.

No. The agent does its own integration work. That is rather the point of it.

For room, and for two things Free does not do. Free runs the whole agent on your own site, on a hundred credits a month that do not roll over. Business is for a live site: more credits, credits that keep, and up to five users on it. The two additions are connecting systems behind a login and escalating into your helpdesk, both of which we set up with you. Enterprise is where the controls start: SSO, retention, a security review, and as many users and agents as you need.

One on Free, up to five on Business. If your team is bigger than that, talk to us about Enterprise, which sets the number with you and is also where roles, SSO and retention controls live.

One site, one agent, one set of settings. Free and Business each get one. Enterprise gets several, and can also run several agents inside one workspace, for a site that needs a support agent and a sales agent side by side.

After 14 days without a single visitor conversation or agent run, it is deleted, agent and all. A widget on a live site keeps itself alive without you doing anything. Read the rule with the pause, though: a paused account is a quiet one, so a Free site that spends its hundred credits in the first days of the month can go quiet for longer than a fortnight and be deleted before the month turns. If the agent is doing enough work to run out early, it has earned $50 a month. Paid plans are never deleted for being quiet.

No. Free and Business are self-serve, monthly, and you can cancel whenever you like. Enterprise has annual contracts for the companies that want them.

You keep your remaining credits until the end of the month you paid for. After that the account drops to Free, and the Free rules apply to the balance from then on: the ceiling is a hundred credits, so anything above a hundred is trimmed, and what is left is for that month. Worth spending the balance down before you go.