[ ai agents for retail and ecommerce ]
Support your customers and grow your revenue
Looking at the Lyon Trench? Ask me about fit or delivery to your city.
I'm 178cm, usually a M. Will the Lyon Trench fit? And how long does shipping take to Berlin?
For 178cm you'll want size M. The Lyon Trench runs true to size, and 89% of customers your height keep the M. Standard delivery to Berlin is 4 to 6 business days via DHL.
Lyon Trench
Size M · water-repellent · true to size
€189
In stock in M · free returns
Great, the M please.
Added to your bag
- Lyon Trench · size M · €189
- Standard delivery to Berlin, 4 to 6 business days via DHL
Done. Size M is in your bag
One agent that works on both sides of checkout
Earn the next order
A customer who wants a break from a subscription often cancels it, because pausing is too hard to find.
The agent skips or pauses the delivery in the chat, so they stay subscribed.
Can I skip next month's coffee? I'm away.
Yes. What's the email on your subscription?
dan.reid@gmail.com
Coffee subscription
2 bags a month · renews in 12 days
£24.00
I'll skip the next delivery and keep the rest as it is. OK?
Yes please.
Next delivery skipped
- No charge this month
- Next bags ship in January, same £24
Done. Confirmation sent by email
Resolve after checkout
Order changes, returns and refunds handled end to end, not just logged for someone else to finish.
Changes to an order happen in the chat, once the customer proves the order is theirs.
My Runner Pro in a 10 is too small. Can I swap for an 11?
Yes, exchanges are free. What's the postcode on the order?
LS6 2AB
Checking the order
- Order48210 · postcode matchesorder system
- StockRunner Pro size 11 in stockinventory system
Done. Your 11 ships today, and the return label is in your email.
Exchange arranged
- Runner Pro · size 11 ships today
- Free return label for the size 10
Done. Tracking sent by SMS
Sell before checkout
Answer the product question that decides the sale, on the page, while they're still deciding.
The agent remembers every product they viewed, on this visit and earlier ones, so they can ask about all of them at once.
Which of the coats I looked at come in black, in a 12?
You viewed three coats, two today and one last week. Two come in black, and only one has a 12 in stock.
Lyon Trench
Black · size 12 in stock
Soft Wrap Coat
Black · size 12 sold out
Heritage Check
No black · camel only
The Soft Wrap is back in a 12 on the 20th, per its product page. Want the Lyon Trench now?
Yes, the Lyon in black, 12.
Lyon Trench in your bag
- Black · size 12 · £149
- Stock and sizes read live from each product page
Done. In your bag
Built on your catalogue and policies, not generic templates
Your agent knows your catalogue, your shipping matrix and your returns policy, then handles the conversations that actually take up your team's day. It searches your store live on every question, never a stale trained copy, so a price you cut at noon is in the next answer.
Compare what they've viewed
Our agents remember every product a shopper viewed, on this visit and the last one, so "which of these come in black, in my size?" gets one answer across all of them, from your live stock.
Subscriptions and billing
Skip, pause, swap, change the card, update the address or cancel, completed in your billing system and only ever for the verified customer it belongs to.
Returns, exchanges and refunds
Our agents check eligibility against your actual policy, issue the label, and offer the exchange or the correct size before defaulting to a refund.
Order status and tracking
Our agents quote the real delivery date before checkout, then pull live tracking and update the address after it, while the order can still be changed.
Discovery and recommendations
Our agents read your catalogue, stock levels and size guides to narrow by budget, use case and fit, then link straight to the right variant.
Everything you need to build, deploy and improve it
Agentic search
AI agent that searches your catalogue, policies and shipping matrix live with agentic search, never a stale trained copy, answering in your brand voice.
Integrations
Algomo discovers and connects with the systems you already use, builds its own tools for them, and answers from live data.
Live inbox
Your team takes over any conversation in the Algomo inbox, with the whole thread.
Widgets
Widgets that reply with product cards and order lookups, so customers can act without leaving the chat.
Channels
One agent on your website, with SMS and email when a conversation needs them.
Multi-lingual
Detects the language each customer writes in and replies in the same one, on every channel.
The same customer with two very different experiences
What it's like to be on the other end of each one.
Legacy chatbots & ticket queues
Decision trees, macros, contact forms
- No:Scripted and impersonal
- No:Feels like deflection
- No:Can't see what they browsed, so can't compare it
- No:Nobody answers when the bot fails
- No:Frustrating, so customers walk away
Algomo AI agents
An AI agent, working as your brand
- Yes:A white-glove experience for every customer
- Yes:Actually helpful, tailored to them
- Yes:Remembers what they viewed and compares it for them
- Yes:Answers in seconds, resolves end to end
- Yes:Makes customers feel taken care of
See it on a website you already know
Recorded on the brand's own public website. IKEA is not an Algomo customer.
See Algomo on ikea.com
- Live answers: three desks with today's price and stock at IKEA Bristol.
- Co-navigation: the chosen desk opens beside the chat.
- Widgets: a fit check for a 130 cm alcove, then a desk, chair and lamp setup at £343.
- Live answers: box sizes and weights added up for collection by car.
Enterprise-grade security
Your customers' data is processed under the GDPR, hosted in the EU and never used to train models.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Full audit
Every conversation, source and action is logged, so you can see why the agent said what it said.
Secure integrations
Identity checks before any account action, so customers only ever reach their own data.
Data encryption
Every request is encrypted in transit, and the keys you connect are encrypted at rest with AES-256-GCM.
GDPR
Personal data processed under the UK and EU GDPR, with a data processing agreement on request.
Learn moreHosted in the EU
Application servers, database and file storage are hosted in the EU.
Frequently asked questions
Does it remember what a shopper has already looked at?
Yes. The agent remembers the products a shopper viewed, on this visit and on earlier ones, so they can ask "how do these compare?", "do any come in black?" or "which come in my size?" and get one answer across all of them. Stock, sizes and prices are read live from your product pages, and each shopper's history is theirs alone.
Does it work for subscription brands?
Yes. Algomo connects with Stripe or your subscription platform by itself, and the agent reads the subscription and invoices, then upgrades, downgrades, pauses or cancels in the chat for the verified customer. Plan changes, frequency swaps and pauses happen without a ticket.
How does the agent handle returns and refunds specifically?
Return policy lookup is grounded in your help centre. Eligibility is checked against the order date. Within policy, the agent can trigger a return label via a connector. Above your threshold or outside policy, it escalates to a human in the Algomo inbox with the full transcript and order context.
What about WooCommerce, BigCommerce, or Magento?
The widget runs on any website that accepts a script tag. On every platform, including Shopify, Algomo uses connectors to wire to your storefront's REST API for product lookups, order tracking, and cart actions.
Can the agent process customer photos for damage claims?
Yes. Over email, attachments are supported and the agent can read images, PDFs, and receipts. Inside the widget, customers can upload images that the agent processes alongside their question, which is handy for damage claims, return verification, and product inquiries.
What's the difference between installing on Shopify vs any other store?
None. Algomo has no Shopify App Store listing: on Shopify you paste the same snippet as on any other store, with the same full features, billed through Algomo.
Do I need to add embed code to my Shopify theme?
One snippet in your theme, once. After you paste it, the chat widget is added to your store on every page. There is no app to install, and after that one paste there are no theme edits and no per-page setup.
Built for your industry
Guests ask about availability, rates and check-in at every hour. AI agents answer in chat, SMS and email, connected to your PMS and booking engine.
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