The Algomo Blog

The latest news and articles on customer service AI, e-commerce chatbots and generative AI.

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LLMs for the Enterprise: Protecting Brand Safety & Building Your Persona
CX
November 26, 2023

LLMs for the Enterprise: Protecting Brand Safety & Building Your Persona

Building Brand Voice & Tone: Prompt Engineering Guide
AI
November 25, 2023

Building Brand Voice & Tone: Prompt Engineering Guide

How to Evaluate Text in Conversational AI: Metrics for Model Performance
AI
November 24, 2023

How to Evaluate Text in Conversational AI: Metrics for Model Performance

What do large language models mean for customer service managers?
AI
November 21, 2023

What do large language models mean for customer service managers?

How Can AI Make Customer Service Agents More Efficient
CX
November 20, 2023

How Can AI Make Customer Service Agents More Efficient

How Do You Train Your Agents in a ChatGPT World?
Generative AI
November 17, 2023

How Do You Train Your Agents in a ChatGPT World?

Understanding the Risks of ChatGPT for Customer Service
AI
November 16, 2023

Understanding the Risks of ChatGPT for Customer Service

What is prompt engineering
AI
November 15, 2023

What is prompt engineering

Biggest Questions about AI
AI
November 8, 2023

Biggest Questions about AI

What is Conversational Commerce
CX
November 7, 2023

What is Conversational Commerce

Customer service vs customer experience (CX): Explained
CX
October 31, 2023

Customer service vs customer experience (CX): Explained

The Rise of AI Agents
AI
October 30, 2023

The Rise of AI Agents

Autonomous AI agents
Generative AI
October 28, 2023

Autonomous AI agents

Customer Acquisition Cost
CX
October 28, 2023

Customer Acquisition Cost

Unlocking Customer Engagement: The Transformative Power of NLP Chatbots in Modern Business
Technology
October 11, 2023

Unlocking Customer Engagement: The Transformative Power of NLP Chatbots in Modern Business

Why you need a shopify chatbot
CX
October 11, 2023

Why you need a shopify chatbot

How AI Chatbots Elevate Your Marketing Strategy
FinTech
October 10, 2023

How AI Chatbots Elevate Your Marketing Strategy

ChatGPT For Shopify
CX
October 10, 2023

ChatGPT For Shopify

 8 Transformative Bot Types that Elevate Customer Engagement
October 9, 2023

8 Transformative Bot Types that Elevate Customer Engagement

Unlocking Rapid Resolutions: The Impact of Chatbots on Customer Service
October 9, 2023

Unlocking Rapid Resolutions: The Impact of Chatbots on Customer Service

Planning Your Enterprise Generative AI Adoption? Master Checklist!
AI
October 4, 2023

Planning Your Enterprise Generative AI Adoption? Master Checklist!

How fintech will be disrupted in 2024
FinTech
October 1, 2023

How fintech will be disrupted in 2024

AI Customer Service in E-Commerce: Transforming the Landscape with ChatGPT
Generative AI
September 26, 2023

AI Customer Service in E-Commerce: Transforming the Landscape with ChatGPT

Make Customer Service Your Biggest Advantage in 2024
CX
September 13, 2023

Make Customer Service Your Biggest Advantage in 2024

How to Increase Customer Survey Response Rates
September 10, 2023

How to Increase Customer Survey Response Rates

Amplifying Ecommerce Conversion Rates Through Intelligent Customer Engagement
August 30, 2023

Amplifying Ecommerce Conversion Rates Through Intelligent Customer Engagement

5 Strategies to improve to E-commerce Customer Service
August 14, 2023

5 Strategies to improve to E-commerce Customer Service

How Generative AI Improves the Performance of Customer Service Agents
August 2, 2023

How Generative AI Improves the Performance of Customer Service Agents

Maximizing Customer Survey Engagement: A Strategic Guide
July 23, 2023

Maximizing Customer Survey Engagement: A Strategic Guide

 The Transformative Impact of Customer Service Automation for Modern Businesses
July 5, 2023

The Transformative Impact of Customer Service Automation for Modern Businesses

Why Hesitating to Automate Customer Support Could Be Your Costliest Mistake
June 24, 2023

Why Hesitating to Automate Customer Support Could Be Your Costliest Mistake

 Understanding Customer Sentiment Towards Generative AI in Customer Service
June 7, 2023

Understanding Customer Sentiment Towards Generative AI in Customer Service

7 Transformative Use Cases of Generative AI in Customer Service
May 29, 2023

7 Transformative Use Cases of Generative AI in Customer Service

Why you absolutely need a multilingual chatbot.
CX
May 10, 2023

Why you absolutely need a multilingual chatbot.

The Transformative Power of Generative AI in Customer Experience
May 1, 2023

The Transformative Power of Generative AI in Customer Experience

Japanese | Automated customer service report
CX
April 23, 2023

Japanese | Automated customer service report

Greek | Automated customer service report
CX
April 7, 2023

Greek | Automated customer service report

What is a customer journey map, and how to use it?
CX
April 5, 2023

What is a customer journey map, and how to use it?

How customer service can lead to more sales
March 28, 2023

How customer service can lead to more sales

Indonesian | Automated customer service report
CX
March 15, 2023

Indonesian | Automated customer service report

Why Customer service matters for fintech startups
FinTech
February 17, 2023

Why Customer service matters for fintech startups

5 new Marketing Technology trends that marketers like you need to know about!
CX
February 8, 2023

5 new Marketing Technology trends that marketers like you need to know about!

French | Automated customer service report
CX
February 5, 2023

French | Automated customer service report

Chatbot vs live chat
CX
January 26, 2023

Chatbot vs live chat

Hindi | Automated customer service report
CX
January 19, 2023

Hindi | Automated customer service report

What is natural language processing?: a brief introduction
AI
January 9, 2023

What is natural language processing?: a brief introduction

What to do to improve your eCommerce businesses during the recession?
January 9, 2023

What to do to improve your eCommerce businesses during the recession?

Czech | Automated customer service report
CX
December 16, 2022

Czech | Automated customer service report

Recent trends in AI applications
Technology
December 8, 2022

Recent trends in AI applications

Arabic | Automated customer service report
CX
December 2, 2022

Arabic | Automated customer service report

A starter’s guide to customer lifecycle management
November 26, 2022

A starter’s guide to customer lifecycle management

Spanish | Automated customer service report
CX
November 21, 2022

Spanish | Automated customer service report

Top tips to build excellent multilingual customer service
CX
November 10, 2022

Top tips to build excellent multilingual customer service

Mandarin | Automated customer service report
CX
November 5, 2022

Mandarin | Automated customer service report

2023 Spotlight: Fintech Industry
FinTech
October 17, 2022

2023 Spotlight: Fintech Industry

Emerging Markets in Southeast Asia: A 2022 Report
International Markets
September 23, 2022

Emerging Markets in Southeast Asia: A 2022 Report

The global divide in digital languages
CX
August 18, 2022

The global divide in digital languages

Customer Experience trends that are essential for businesses in 2024
CX
August 11, 2022

Customer Experience trends that are essential for businesses in 2024

Why Customer Experience Should Be (Almost) All You Think About
CX
April 8, 2022

Why Customer Experience Should Be (Almost) All You Think About

Korean | Automated customer service report

Korean | Automated customer service report

9 Ways To Make Your Chatbot Sound Less Robotic?

9 Ways To Make Your Chatbot Sound Less Robotic?

Mastering the Art of Customer Communication: A Guide for Today’s Digital World

Mastering the Art of Customer Communication: A Guide for Today’s Digital World

 Navigating Customer Service Challenges in the Travel Sector

Navigating Customer Service Challenges in the Travel Sector

Mastering Real-Time Customer Support: Strategies for Success

Mastering Real-Time Customer Support: Strategies for Success

Successfully Integrating AI into Your Customer Support Team

Successfully Integrating AI into Your Customer Support Team

9 Transformative Ways AI Chatbots Elevate Customer Service

9 Transformative Ways AI Chatbots Elevate Customer Service

Revolutionizing Financial Services with Generative AI Customer Service

Revolutionizing Financial Services with Generative AI Customer Service

 Boost Ecommerce Conversion Rates with AI

Boost Ecommerce Conversion Rates with AI

Overcoming Common Customer Service Pitfalls

Overcoming Common Customer Service Pitfalls

Balancing Personalization and Data Privacy in Customer Service

Balancing Personalization and Data Privacy in Customer Service

AI in Customer Service

AI in Customer Service

Asynchronous messaging: a comprehensive guide
CX

Asynchronous messaging: a comprehensive guide

Complaint Management Mastery: Strategies & Tips
CX

Complaint Management Mastery: Strategies & Tips

Email Communication Mastery: Tips for Success

Email Communication Mastery: Tips for Success

Key hards skills for customer service

Key hards skills for customer service

Shopify vs Shopify Plus: 2023 Comparison Guide

Shopify vs Shopify Plus: 2023 Comparison Guide

GMV vs Revenue: Mastering Calculations & Strategies

GMV vs Revenue: Mastering Calculations & Strategies

Mastering Your E-commerce Tech Stack: A Complete Guide

Mastering Your E-commerce Tech Stack: A Complete Guide

Customer Retention for Ecommerce

Customer Retention for Ecommerce