[ algomo vs gorgias ]
Algomo vs Gorgias
Gorgias is the other honest vendor in this category: published prices, self-serve, and the only one that names the lab behind its answers. The real split is an ecommerce helpdesk against an agent for any stack.
Like for like
Every Gorgias cell was read from gorgias.com on 31 August 2026; the sources section below links each claim.
| Algomo | Gorgias | |
|---|---|---|
| Main job | Support and inbound sales, any stack | Ecommerce support and marketing, around its own helpdesk |
| Published pricing | Yes: a free plan, then $50 to $4,300 a month, you set it | $10 to $1,430 a month, plus per-ticket overage |
| Try it before a sales call | Free plan, self-serve | Free trial, no card |
| Built and operated from | Your own coding agent, over MCP | Their dashboard |
| What answers the customer | Frontier lab models | OpenAI models behind their prompt cascades |
| Stack | Any: it works from the endpoints your site already calls | Deepest on Shopify: 40% of Shopify brands, their stat |
| Acts in the visitor's live session | Yes: co-navigates the page, calls run as the visitor | No |
| Channels | Web chat only | Email, chat, Facebook, Instagram, TikTok Shop, WhatsApp; voice and SMS add-ons |
| Handover to humans | Live takeover by your team, conversation attached | Its own helpdesk |
| Smallest customer it makes sense for | A five-person company, free | A store at $10 a month |
Where Gorgias wins
A Shopify store whose support lives in email and social channels should take Gorgias seriously: the helpdesk unifies every channel, the prices are public from $10 a month, and the ecommerce actions, refunds, cancellations and discounts, are deep and proven. Our channel is web chat, and we do not sell a helpdesk.
The money is before the ticket
A helpdesk starts existing when something has gone wrong. Algomo works the other end: the visitor who has not bought yet. The same agent that answers where is my order can check stock in their size, quote the live price, and walk them to the page, because it acts in their session, not from a server.
Not a platform bet
Gorgias's depth is Shopify's ecosystem. Algomo discovers the endpoints your own pages call, whatever they are, so a bespoke stack, a travel booking engine or a niche commerce platform is not a disqualifier.
Where these rows come from
Fetched 31 August 2026, from gorgias.com. The tiers from $10 to $1,430 a month, the overage, the free trial and the channel table are all on the pricing page; the OpenAI partnership and the prompt cascades are on the AI Agent page, along with the actions list; the Shopify figure is Gorgias's homepage claim. Algomo's cells are read from this site's pricing page.
Questions, answered
Do we have to leave our helpdesk?
No. Algomo answers on your site and your team takes over live when needed; on Business and Enterprise escalation is wired into the helpdesk you already use.
We are on Shopify. Does that change anything?
It works, and the Shopify page has the specifics. The difference is you are not locked to it.
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