[ algomo vs freshchat ]
Algomo vs Freshchat
Freshchat is Freshworks' messaging product: a real omnichannel inbox sold per agent, with the Freddy AI Agent metered on top. The split is three meters, seats, sessions and Copilot, against one monthly amount you set.
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Every Freshchat cell was read from freshworks.com on 3 September 2026, where prices were shown in euros; the sources section below links each claim.
| Algomo | Freshchat | |
|---|---|---|
| Main job | Support and inbound sales, on your site | Live chat and messaging, a step into the Freshworks helpdesk |
| Published pricing | Yes: a free plan, then $50 to $500 a month, you set it | EUR 0 to 79 an agent a month; Freddy AI Agent EUR 45 per 100 sessions |
| Try it before a sales call | Free plan, self-serve | Free plan up to 10 agents; 14-day Enterprise trial, no card |
| Built and operated from | Your own coding agent, over MCP | Their dashboard and AI Agent Studio |
| What answers the customer | Frontier lab models | Not named |
| Stack | Any: it works from the endpoints your site already calls | 1,000+ Marketplace apps; connector tasks metered at EUR 80 per 5,000 |
| Acts in the visitor's live session | Yes: co-navigates the page, calls run as the visitor | No: actions run against backend records |
| Channels | Web chat only | Web and mobile chat, WhatsApp, Instagram, Messenger, email, SMS, LINE, Google Business Messages |
| Handover to humans | Live takeover by your team, conversation attached | Its own agent workspace; Copilot summaries as a paid add-on |
| Smallest customer it makes sense for | A five-person company, free | A team of up to 10 agents, free, without the AI agent |
Where Freshchat wins
If your customers write to you on WhatsApp, Instagram, SMS, LINE or Google Business Messages, Freshchat puts all of it in one inbox and we do not: our channel is web chat on your site. The pre-built Vertical AI Agents come wired into Shopify, Stripe and PayPal, and the Enterprise tier has the controls a security review asks for: JWT authentication, IP whitelisting, audit logs and skill-based routing. We have no audit log and sell no helpdesk.
Three meters, or one amount
A Freshchat bill has up to three lines. Seats at EUR 19, 49 or 79 an agent a month, billed annually. The Freddy AI Agent at EUR 45 per 100 sessions, on Growth and above. Freddy AI Copilot at a further EUR 29 an agent a month, on Pro and above. Each grows on its own axis: more people, more sessions, more people again. Algomo has one: a monthly amount you pick, the most you can be charged. It buys credits, a conversation that helped someone costs five, one that went nowhere costs nothing, and there is no overage and nothing per seat.
Our pricing in fullFree, with and without the AI
Freshchat's free plan is generous on people: ten agents, a chat widget, a shared inbox and email. It carries no AI agent at all; Freddy starts on Growth, at EUR 19 an agent plus EUR 45 per 100 sessions. Algomo's free plan is the agent itself, on your site, operated from the coding agent you already have. The question to ask of a free plan is whether the thing you came for is in it.
Where these rows come from
Fetched 3 September 2026, from freshworks.com; the pricing page showed euros, with a note that USD pricing may differ by region, so the figures here are printed as read and not converted. The four tiers, the Freddy AI Agent at EUR 45 per 100 sessions, the Copilot add-on, the connector-task metering and the 14-day trial FAQ are on that page; the channel list is on the messaging channels page; the Marketplace count and the Connector Apps are on the integrations page; the AI Agent Studio, the Vertical AI Agents and the claims about updating records and processing refunds are on the Freddy AI page. Algomo's cells are read from this site's pricing page.
Questions, answered
We already pay for Freshchat seats. Does Algomo add another?
No. There is nothing per agent on Algomo: Free is one person, Business is up to five, Enterprise as many as you need, all inside the one monthly amount, and any of them can take over a conversation live. Freshchat stays where it is if you want it to, and on Business and Enterprise we wire escalation into the helpdesk you already use.
We are on Shopify. Freshchat has a Vertical AI Agent for that.
It does, and it is pre-built. Algomo works on Shopify too, from the endpoints your store's own pages call, and our Shopify page has the specifics. The difference is you are not tied to a catalogue of platforms: the same approach covers a bespoke stack.
Do we lose the omnichannel inbox?
If you drop Freshchat, yes, and we do not replace it: Algomo is web chat on your site. The two run side by side: the inbox for the other channels, Algomo for the site.
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