Long-Term Memory Retention: Our AI now retains crucial customer details like names, email addresses, and phone numbers in long-term memory storage.
This Eliminates the need for customers to repeat information during extended interactions, greatly improving the conversational continuity and user experience.
Quick access to customer snapshots on the conversations page, including names, contact details, and key notes, streamlining communication.
The AI currently does not verbalize these details directly upon request, prioritizing user privacy. We're exploring ways to balance user-driven input and AI insights for future updates.
Tailored Alerts for Human Intervention: Customize escalation triggers to alert your human team under specific circumstances.
Custom Authenticated Visitor Fields: Introducing more flexibility in visitor authentication with customizable data fields.