[ the algomo guarantee ]
Our no-contradiction guarantee
If your agent tells a customer something that contradicts your website, or a system we are connected to, your next month is free.
It never answers from a stored copy
Most AI agents answer from a copy of your website. The copy is taken once and re-synced on a schedule, and between syncs it drifts from the site. That gap is where an agent tells a customer last month's price.
Algomo never answers from a stored copy of your site. Every time it answers, it opens the page and reads what the page says now. It also keeps a record of what it read with the conversation, so you can see the passage behind any answer. The gap is gone, and the record makes every answer checkable, so we can put money on it.
Show us the answer and the page
Found an answer your website contradicts? Send us three things: the conversation, the answer the agent gave, and the passage on your website that it contradicts. We check them against the page as it stood at that moment. If they disagree, your next month is free.
No metrics to hit, nothing to negotiate. A contradiction is a fact, and the conversation and the page settle it.
Reviewed by us, backed by us
The guarantee covers any Business or Enterprise agent that Algomo has reviewed and approved before it goes live, whether you built it or we did. We read how it is set up, what it may answer, what it hands to a person and which systems it uses. We back what we have checked.
On Enterprise, the review is part of the deployment. On Business, book a review call with us before you go live, at no cost.
The terms, in plain words
What counts as a contradiction?
A fact the agent stated to a customer that a public page on your website contradicted at the moment it answered, or that contradicts the data a system we are connected to returned for that answer. A public page includes what it shows a signed-out visitor, such as prices and stock. It does not count when: your own pages disagree with each other; the agent repeated something you gave it that itself contradicts the page; the information came from a system we are not connected to, or is only visible after signing in; the page could not be read at the time, for example because your website or CMS was down; the answer was an opinion or an estimate, or about something the page does not cover; only the wording differed; or the visitor deliberately made the agent say it.
What do we get?
Your next month is free. We don't bill you for it, and everything keeps working as normal. On an annual contract, we add a free month to the end of your term instead. If you leave before the free month, we refund the month the contradiction happened in. Several contradictions in one month still make one free month.
How soon do we have to report it?
Within 14 days of the conversation. Send us the conversation, the answer and the passage it contradicts, and we give you our decision and our reasons in writing within 10 business days. If we miss that, your claim is accepted.
What if we change the agent after the review?
The guarantee covers the agent as Algomo reviewed it. When you change its instructions, knowledge or connections, ask us to review the change. We answer within 5 business days, and if we do not, the change counts as approved.
Can the guarantee change?
We give 30 days' notice by email before any change. On an annual or fixed-term contract, the guarantee you signed up with holds until the end of that term.
Where are the full terms?
In the No-Contradiction Guarantee Terms. They define a contradiction exactly, list what does not count, and set out how a claim is checked.
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