[ use cases · customer support ]
An AI support agent that answers from your live systems
Algomo connects to the systems behind your website, so it can answer the questions that actually cause tickets: order status, stock, sizing and order changes.
[ 01 of 04 ] · support volume grows. your team doesn't.
Support customers through every occasion
The same questions, every day
Order status, delivery, returns. The bulk of your inbox is questions with knowable answers, and Algomo answers them from your live systems, on the spot, with no ticket created.
Static answers drift
Help articles age the moment stock, prices or policies change. Algomo never answers from a copy, so what it says is what your systems say right now.
Slow answers get expensive
A customer who waits too long gives up, and then it is a refund or a churned account. The answer arrives while they are still asking.
Nights and weekends pile up
Questions keep arriving after your team logs off. Algomo answers them as they come, so the morning does not start with a backlog.
Clean handover to your team
When something needs a person, the conversation arrives with the context and the work already attached, in whatever helpdesk you already use.
Limits that hold
You say what stays out of bounds, in your own words. Most businesses keep refunds and anything that charges a card with a person.
Reads the real status and delivery date from your order system, once we have connected it, and answers in the conversation.
Checks stock live in the visitor's session, so the answer matches what they would see.
Quotes the delivery window from live data at the moment of asking, not from a copied article.
[ 02 of 04 ] · launch, in four steps
Launch, in four steps
| Step | What happens |
|---|---|
| 01 · Give it your URL | It discovers the systems behind your site and connects on its own. |
| 02 · Brief it in plain language | Rules and limits written the way you would brief a new colleague. |
| 03 · Put it on your site | Live for visitors in minutes; systems behind a login we set up with you. |
| 04 · It keeps itself current | When your site changes, it rebuilds itself. |
[ 03 of 04 ] · questions, answered
Questions, answered
Does it need our help centre?
It can use it, but it is not the main source. Most of what customers ask about lives in your systems, not your articles, and the systems never go stale.
What about order status and accounts?
Anything behind a login we set up together rather than discover automatically. Once connected, the agent uses it like anything else, and a where-is-my-order becomes a real lookup.
What happens when it does not know?
It says so and hands to a person, with the conversation attached. You decide when that happens, in plain language.
Will it work on our stack?
It works from your site's own endpoints, so the platform underneath matters less than usual. No plugin, no app store.
Can an AI agent resolve support tickets without scripts or flows?
Yes. You write the brief the way you would for a new colleague; there are no flow charts or decision trees to build, and you change it later the same way.
Can it do things, or only answer questions?
It can act in the visitor's session: look things up, fill a form the visitor dictated, start a booking. Most businesses keep refunds and anything that charges a card out of bounds.
Does it replace our helpdesk?
No. It works alongside it and hands over to whatever you already use, with the conversation attached.
What happens when we redesign our site?
The watchdog notices the broken endpoint and the agent rebuilds the part that broke. You hear about it after the fix, not from a customer.
Do you train models on our customers' conversations?
No. Conversations belong to you.
How long does it take to set up an AI support agent?
Minutes. You give it your URL and it discovers the rest. You can try it against your live data before a visitor ever does.
What does it cost?
You pay per useful conversation, not per seat, and chat is unlimited. The model is on the pricing page.
[ 04 of 04 ] · explore more from algomo
Explore more from Algomo
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