HelpDesk

Maximize productivity and collaborate faster with our AI-enhanced Helpdesk featuring an intelligent inbox designed for speed and efficiency - work smarter with AI support tailored for optimized workflows.

Shopify.

Algomo integrates AI to complement human support efforts, aiming to make help desks more efficient and responsive. This approach seeks to balance quick, AI-driven responses with the nuanced understanding of human agents, targeting an informed audience's desire for both speed and accuracy in customer support scenarios.

Algomo's Helpdesk connect your teams, channels, and data into one single workspace. This setup is particularly beneficial in environments where timely and coordinated responses are critical, enhancing both internal coordination and external customer service.

Empower your agents with AI-backed support, offering instant solutions and essential information. This allows for quicker resolution times and significantly boosts accuracy in addressing customer queries.

Overcome language barriers instantly with our our real-time chat translation, which ensures clear, effective communication across any language.

Conversation insights

Our AI automatically records the main points of the conversation and rates the experience on the fly, saving you time so you can deliver the support your customers love.

Increase Customer Satisfaction

Customers get the answer they want instantly, and for certain queries responses by the AI are better than human agents.

Increase Sales

Forget old school forms and get our AI assistant to capture leads in a conversational way that can lead to 27% improvement in conversions.

Decrease cost and time spent on support

Instant resolutions for 85% of customer inquiries and reduce the number of tickets that arrive at your inbox.

AI you can trust - developed with world leading partnerships

All Helpdesk Features

Live Chat
  • Browser Notifications
  • Chat transfers to other agents
  • Chat rating
  • Chat archives
  • Agent availability
  • Live translation for inbound messages
  • Live translation for outbound messages
  • Customer Database
  • Visitor details
Ticketing System
  • A shared inbox for the whole team
  • Open and close tickets
  • Assign urgency level
AI Capabilities
  • Insights and analytics for customer interactions
  • Insights into what products customers enquiry
  • Insights into type of questions customers ask
  • AI Co-Pilot to help your agents respond faster