An AI support agent that answers from your live systems
Algomo connects to the systems behind your website and answers the questions that cause tickets: what was charged, where the invoice is, whether this plan covers it, what happened to the open case. Live answers, read from the systems that hold them.
The questions filling your queue already have answers
Most of what customers write in about has a definite answer sitting in a system you already run: the account, the invoice, the booking, the entitlement, the case already open. It is not judgement work, it is lookup work, done by hand thousands of times a month. A help centre does not fix it, because a help centre cannot see the order.
The same questions, all day
Why was I charged that, where is my invoice, can somebody move my appointment. Individually trivial, collectively most of the queue.
Written answers drift
Plans, limits and policies change faster than anyone updates the articles describing them, and nobody finds out until a customer is told the wrong thing.
Waiting costs more than answering
A billing question left overnight becomes a chargeback and a small fix becomes a complaint. The cheap version of the problem does not stay cheap.
The queue fills overnight
The questions that arrive out of hours wait longest, so the team starts the morning behind and spends the day catching up rather than getting ahead.
Answers from your systems, not from a copy of them
Algomo reads the same endpoints your own pages read, so an answer is a live lookup rather than a paraphrase of an article somebody wrote last year.
It reads your live data
The account, the invoice, the booking and the open case come from the systems behind your site at the moment of asking. What it tells the customer is what your systems say.
It can act, not only answer
Anything your site can already do is in reach: find the item, apply the code, fill in the form the customer just dictated, start the booking. When doing is faster than explaining, it does.
Every hour, the same standard
Nights, weekends and the week of a launch are all covered the same way, so the queue does not build up while the team is asleep.
Handover with the work attached
When a case needs a person it arrives in the helpdesk you already use, carrying the conversation, the lookups it ran and what it established. Nobody starts from the beginning.
Limits in your own words
You say what is out of bounds the way you would brief a colleague, and it holds. Most businesses keep refunds and anything that charges a card with a person.
No integration project first
It starts from your public site and the endpoints those pages already call, so there is no connector backlog to work through before it can answer anything. Anything a signed-in customer can already see on your site, the agent reads in their own session. Anything only your staff can reach, we connect with you.
Answer from the account, not from an article about it
A support answer is only worth as much as where it was read from. Algomo opens the account the person is actually on, at the moment they ask, and says what it found: what was charged, when, and why there were two of them. Nobody is sent to a billing page to work it out for themselves, and nobody on your team has to go and look.
- The account itself, read from the system that holds it
- Every charge explained against what changed on the plan
- Read while they are asking, so it cannot be out of date
- Acts on it where you allow, and says what it did
Move the booking, make the change, fetch the invoice
Half of support is not a question, it is a request. Algomo does the thing where your site already can: reads the real calendar and moves the booking, makes the change on the account, fetches the invoice and hands it over in the conversation. When doing is faster than explaining, it does, and it says exactly what it did.
What it may touch is yours to set, in plain language. Most businesses keep refunds and anything that charges a card with a person, and the agent says so plainly when it reaches that line.
- Anything your site can do is in reach: bookings, forms, changes
- The real calendar read, and the booking genuinely moved
- Acts only where you allow, and says what it did
- The invoice fetched and handed over, not described
Hand over with the work attached
Some things should never be decided by an agent, and you say which in your own words. When it reaches one of them it says so plainly rather than guessing, and hands over inside the helpdesk your team already works in, carrying the conversation and every lookup it ran. Whoever takes it starts at the customer's real question rather than at the beginning.
- Refunds and anything that charges a card, out of bounds
- The exchange and the lookups attached, not a summary
- Into the queue and the tool your team already uses
- The customer is told a person is coming, and why
Cover the night at the day team's standard
The questions do not stop when the team goes home, and the expensive ones rarely arrive at ten in the morning. Algomo answers at 2am exactly as it does at 2pm: the same lookups, the same limits, the same handover rules. The queue the team opens in the morning holds the cases that needed a person, not everything that happened overnight.
- Nights, weekends and launch weeks, one standard
- Answered at the moment the question existed
- Overnight work filed and readable in the morning
- The morning starts at the real cases, not a backlog
What it actually answers
Not categories of question, the questions themselves, in the words customers use, and what the agent does with each one.
“Why have I been charged twice?”
It opens the account, reads the charges against what changed on the plan, and explains each one. Where a correction is yours to make, it makes it.
“I cannot get into my account.”
Systems behind a login are connected with us first. After that it looks the account up and walks the person through, and it hands over the moment identity is in doubt.
“Can you move my appointment to next week?”
It reads the real calendar, offers the times that are genuinely free and moves the booking, rather than telling somebody to ring during office hours.
“Is this covered by my plan?”
It answers from the plan that account is actually on, not from the pricing page, so the answer holds for the person asking it.
“Where do I find my invoice?”
It fetches the invoice for that account and hands it over in the conversation, rather than describing which menu it lives under.
“Nobody has replied to my ticket for three days.”
It finds the case that is already open, says where it has got to and who has it, and escalates it rather than starting a second one alongside.
“How do I stop these emails?”
It makes the change on the account where you allow it and confirms what it did, instead of linking to a preferences page behind a login.
“It arrived damaged.”
It finds the order, opens the case with the photographs attached and tells the customer what happens next and when.
“I want to cancel.”
Cancellations and anything that moves money stop with a person. It says so plainly rather than guessing, and hands over with the account open.
Launch, in four steps
1. Point it at your site
It reads the pages your customers read and the endpoints those pages call, and builds the tools it needs out of them.
2. Brief it in plain language
Rules, tone and limits written the way you would brief a new colleague. No flow charts, no decision trees, and you change it later the same way.
3. Try it before they do
Talk to it yourself against your live data, and watch what it looked up to get each answer, before a single customer sees it.
4. Put it live, then tighten it
One snippet and it is answering. Read what customers actually asked, adjust the brief in a sentence, and the change is live the same day.
Questions, answered
What it answers
**Does it need our help centre?**
It can use it, but it is not the main source. Most of what customers ask about lives in your systems, not your articles, and the systems never go stale.
**What about order status and accounts?**
Anything a signed-in customer can already see on your site, the agent reads in their own session. Anything only your staff can reach, we connect with you. Either way, once it is connected the agent uses it like anything else, and a where-is-my-order becomes a real lookup.
**Can it do things, or only answer questions?**
It can act in the visitor's session: look things up, fill a form the visitor dictated, start a booking. Most businesses keep refunds and anything that charges a card out of bounds.
**What happens when it does not know?**
It says so and hands to a person, with the conversation attached. You decide when that happens, in plain language.
Setting it up
**Will it work on our stack?**
It works from your site's own endpoints, so the platform underneath matters less than usual. No plugin, no app store.
**How long does it take to set up an AI support agent?**
Minutes. You give it your URL and it discovers the rest. You can try it against your live data before a visitor ever does.
**What happens when we redesign our site?**
The watchdog notices the broken endpoint and the agent rebuilds the part that broke. You hear about it after the fix, not from a customer.
**What does it cost?**
You pick a monthly amount and it buys credits: a conversation that actually helped someone costs five, one that went nowhere costs nothing, and the amount is the most any one charge can be. There is no overage: run out early and you renew early, or wait for the month to turn. Every number is on [this site's pricing page](/pricing).
Alongside your team
**Does it replace our helpdesk?**
No. It works alongside it and hands over to whatever you already use, with the conversation attached.
**Can an AI agent resolve support tickets without scripts or flows?**
Yes. You write the brief the way you would for a new colleague; there are no flow charts or decision trees to build, and you change it later the same way.
**Do you train models on our customers' conversations?**
No. Conversations belong to you.
Explore more from Algomo
Why Algomo
Why we built an agent that does its own integration work.
[Why Algomo](/resources/why-algomo)
Comparisons
See how Algomo compares to Sierra, Intercom Fin, Decagon and Gorgias.
[Comparisons](/resources/comparisons)
Product
How it connects itself, works your pages with the visitor, and takes instructions in plain language.
[Product overview](/product)