No-Contradiction Guarantee Terms
The terms of the Algomo No-Contradiction Guarantee: who it covers, what counts as a contradiction, how to claim, and what you receive. Last updated 12 November 2026.
These terms (the “Guarantee Terms”) set out the No-Contradiction Guarantee (the “Guarantee”) offered by Algomo Limited, a company registered in England and Wales under number 09147619 (“Algomo”, “we”). They add to, and form part of, our Terms and Conditions. Where the two conflict on the Guarantee, these Guarantee Terms apply.
1. Definitions
“Customer” means the organisation that holds a paid Business or Enterprise subscription to Algomo.
“Reviewed Agent” means an Algomo agent that Algomo has reviewed and approved in writing, by email or in the dashboard, before it went live, in the configuration Algomo approved.
“Public Page” means a page on a website domain the Customer has registered with Algomo, that anyone can open without signing in, and that the Reviewed Agent is configured to read. A Public Page includes the information it shows to a visitor who is not signed in, such as prices, stock or availability that the page loads from the Customer’s systems. Where a page shows different visitors different content, for example by region, currency or test, the Public Page is the version the visitor in the Live Conversation was shown.
“Integrated System” means a back-end system of the Customer that Algomo is connected to through a connector configured for the Reviewed Agent, and from which the Reviewed Agent reads data while it answers. A system is an Integrated System only if Algomo can read it, because Algomo can stand behind an answer only when it can see the data the answer came from.
“Live Conversation” means a conversation between the Reviewed Agent and a member of the public on the Customer’s website. Test, preview and sandbox conversations are not Live Conversations.
“Contradiction” means an answer that the Reviewed Agent gave in a Live Conversation, stating a fact that is directly inconsistent with what a Public Page stated at the moment the answer was given, or with the data that an Integrated System returned to the Reviewed Agent for that answer. Data an Integrated System returned is taken as it was returned, whether or not it was correct.
2. The Guarantee
If a Reviewed Agent gives a Contradiction, and the Customer makes a valid claim under section 4, the Customer’s next billing month is free, as set out in section 6.
3. Eligibility
The Guarantee applies to Customers on a paid Business or Enterprise plan whose account is in good standing, with no invoice more than 30 days overdue. It does not apply to the Free plan, to trials, or to any agent that is not a Reviewed Agent.
If the Customer changes a Reviewed Agent after Algomo approved it, the changed agent is a Reviewed Agent once Algomo has approved the change. Changes include new or edited instructions, knowledge, connectors and the website domains the agent reads. Tools the agent builds for itself to read Public Pages are not changes. Algomo responds to a request to review a change within 5 business days. If it does not, the change counts as approved.
A Reviewed Agent reads the Customer’s website live. If a tool that reads the website has its results cache turned on, the agent is not a Reviewed Agent until Algomo has approved that setting.
4. How to claim
To claim, the Customer sends the following to support@algomo.com, within 14 days of the conversation: (a) a link to the Live Conversation; (b) the answer the Reviewed Agent gave that the Customer claims is a Contradiction; and (c) the passage of the Public Page that the answer contradicts, with the address of that page, or, for an Integrated System, the name of the system and the data the answer contradicts. A claim without all three is incomplete, and Algomo will ask for what is missing. The claim counts as made on the day the Customer first sent it.
Algomo checks the answer against the Public Page as it stood when the answer was given, using the record of the requests the Reviewed Agent made to the Customer’s website and the responses it received, which Algomo keeps with each conversation and which the Customer can see in its dashboard, and any capture of the page the Customer provides. Algomo gives its decision, with its reasons, in writing within 10 business days of receiving a complete claim. If Algomo does not decide in that time, the claim is accepted.
5. What is not a Contradiction
An answer is not a Contradiction where: (a) two or more pages of the Customer’s website disagree with each other; (b) the answer repeats an instruction, document, question-and-answer pair or other content that the Customer gave Algomo, and that content itself contradicts the Public Page; (c) the answer comes from information that no Public Page shows and that no Integrated System returned, such as information in a system Algomo is not connected to, information only a signed-in user can see, or information held by a third party; (d) the Public Page or Integrated System could not be read at the time, for example because the website or its content management system was down, blocked Algomo, or served different content to Algomo than to visitors; (e) the answer is an opinion, a recommendation, an estimate, or a statement about something the Public Page does not address; (f) the answer differs from the Public Page only in wording or translation, with the same meaning; or (g) the person in the conversation deliberately caused the answer, for example by instructing the agent to say it.
6. What the Customer receives
Algomo does not charge the subscription fee for the billing month after the month in which the Contradiction happened. The Reviewed Agent keeps working as normal in the free month, and on Business the plan’s monthly credits are still included.
For a Customer on an annual or fixed-term contract, Algomo instead adds one month to the end of the current term, at no charge.
If the Customer’s subscription ends before the free month, Algomo refunds the subscription fee for the month in which the Contradiction happened, excluding taxes, to the original payment method within 30 days. For a Customer billed annually, that fee is one twelfth of the annual subscription fee. One-off fees are not included.
Several Contradictions in the same billing month give one free month, not more. Contradictions in different billing months give one free month each. Under these Guarantee Terms, the free month or refund is the Customer’s remedy for a Contradiction. These Guarantee Terms do not limit any right the Customer has under its contract with Algomo.
7. Changes and fair use
Algomo may change or end the Guarantee with 30 days’ notice, given by email to the Customer’s account owner and on this page. A change does not affect a claim about a conversation that happened before the change took effect. For a Customer on an annual or fixed-term contract, the Guarantee as it stood when the contract started applies until the end of that term.
Algomo may refuse a claim, and withdraw the Guarantee from a Customer, where the Customer or someone acting for it causes or engineers a Contradiction.
Where one fault in Algomo’s service causes Contradictions for many Customers at the same time, each affected Customer receives one free month for that fault, however long it lasted.
8. Law
These Guarantee Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, as set out in our Terms and Conditions.