CX
May 7, 2021

Chatbot vs live chat: Which is better ?

Chatbot and live chat are two of the most popular options for businesses to improve their customer service. Whether you're a small business owner or a large corporation, the choice between these two is never easy to make. Read on to gain a better understanding about the pros and cons of each option.

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CX
May 7, 2021

Hindi | Automated customer service report

India is one of the countries with the most diverse languages, traditions and cultures. Read on to learn how to leverage on automated customer service to thrive in this diverse environment.

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CX
May 7, 2021

Czech | Automated customer service report

Czech is a relatively underserved language in the automated customer service market. However, the Czech Republic government provides relatively strong and diverse support for AI developments. Read on to explore things you should know about automated customer service in Czech.

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CX
May 7, 2021

Arabic | Automated customer service report

In the Middle East, with its high penetration rate, WhatApps will serve as the preferred channel for providing customer service. Read the report to learn the huge potential of automated customer service in Arabic.

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CX
May 7, 2021

Spanish | Automated customer service report

Spanish is the second most spoken European language after English. Understanding Spanish-speaking customers are fundamental in providing holistic customer service, no matter which industry you are in. Read on to learn all the important things you need to know about providing excellent customer service in Spain.

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CX
May 7, 2021

Top tips to build excellent multilingual customer service

26% of customers say they would never shop again from a company that doesn't provide customer service in their native language. Read on to learn how to build excellent multilingual customer service.

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CX
May 7, 2021

Mandarin | Automated customer service report

Key trends in customer service have fuelled the development of automated customer service in Mandarin. The market is enormous with an expected value of more than 10 billion yuan (around 1.2 billion pounds) by 2025. Read on to have a better understanding of the language and the market.

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CX
May 7, 2021

Customer service vs customer experience (CX): Explained

Knowing the differences between customer service and customer experience is the key to your business’s success. Read on and learn how to excel in both!

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CX
May 7, 2021

Make Customer Service Your Biggest Advantage in 2023

5 ways to make Customer Service your biggest advantage in 2022

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CX
May 7, 2021

The global divide in digital languages

80% of all online content is catered to just 10 languages. Online content is targeted to Western countries resulting in a great divide in the ability to access and understand information for others. Read here about the inequalities in digital languages on the internet.

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CX
May 7, 2021

Customer Experience trends that are essential for businesses in 2022

Customer experience is arguably the most important aspect of a companies. Read here for a few of the best trends about CX and how you can implement them.

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